LEPOU

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© 2016 by LEPOU

CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Send us an email at info@lepou1.com

 

FAQ

How do I track my order?
 

We deliver all our products Australia wide through 'Fastway Couriers'. A tracking number will be sent to your email after you have made a purchase. You can track your order through 'Fastway Couriers' website click here

 

International orders will be delivered through 'Star Track'. A tracking number will be sent to your email after you have made a purchase. You can track your order through their website click here

 

 

 

Do you provide International delivery?
 

Yes! We ship worldwide!

 

 

 

What are your shipping options?
 

Australia standard shipping (AU$) 25.00

Australia express shipping (AU$) $30.00

FREE shipping in Australia on all orders over (AU$) $350

New Zealand courier shipping (AU$) $35.00

International courier shipping (AU$) 45.00

Free international courier shipping on all orders over (AU$) $550

 

 

 

Problems with your order?
 

We want you to have the best online shopping experience, so if you have any problems with your order please contact us via email.

 

Email: info@lepou1.com

How long will my order take to ship?
 

We aim to get orders out within 2-5 business days, this excludes custom made-to-order Kaftans which are dispatched once made (usually between 2-3 weeks). Our maximum turn around time to get orders out is 10 business days however we only need to maximise this turn around time during a Sale or Restock when we receive a higher volume of orders. Please only email us to checkup on your order status IF you have not received an email notification to say your package has been sent after the 10 business days. This allows us to concentrate on getting orders out as fast as possible.

 

Within Australia you should allow approximately between 3-10 business days. For International shipping please allow up to 2 weeks on average (can be up to 21 days on rare occasions). And Canada please allow 3-4 weeks. Shipping delays can be subject to the weather conditions of your area and also the volume of packages that the postal system is processing at the time. These circumstance are completely out of our control.

 

 

 

 

What is your returns policy?
 

Please choose carefully as we do not offer exchanges or refunds if you simply change your mind. We can exchange sizes if needed, provided that we have the size you request in stock. We do not exchange sale items. Please see our exchange policy under 'Terms & Conditions' below. If there is a fault with the product, we will happily cover the cost of a replacement, including return postage.

 
 

Terms & Conditions.

 

Once your order has been dispatched, LEPOU accepts no responsibility for loss or any damage to your package. If there are any delays or concerns with your package once posted (including the rare case of your package not arriving) LEPOU is not liable as we have no control once it is with the postal service. In this instance, please contact your local postal service with the tracking number that was provided when the package was sent (Australia Post for Australian customers & Your local postal service for International customers). Unfortunately we are not able to give any refunds or resend orders in these circumstances.

 

Your privacy is important to us. All information collected on this website is solely used for the purpose of processing your order and enhancing customer service. Under no circumstances will information ever be given or sold to a third party, nor will we ever record any billing details such as PayPal accounts. All financial transactions are handled by PayPal. For more information about PayPal policies.

 

Exchanges

Please choose carefully as we do not offer exchanges or refunds if you simply change your mind. We do not exchange sale items. If there is a fault with the product, we will happily exchange (or replace if your item is no longer available) including return postage. If you have ordered the wrong size, we will exchange the item following these conditions:

 

  1. The Item will need to be posted back to us at your expense.

  2. Postage costs to send the item you are exchanging for will also be covered at your expense.

  3. The product must be received in it’s original condition unworn, unsoiled, unwashed and with all tags attached. Our team will inspect the return before we issue an exchange.

  4. Beau Hudson reserves the right to refuse the return if it does not meet these conditions.

 

Changing Orders

Due to the high volume of orders that come in and our shipping processes, we are not able to combine orders, change orders, or edit them. Any requests to do this will be declined.

 

Postal Addresses

Please ensure you have listed the correct postal address before you checkout and pay. Once orders are submitted we cant not guarantee that any changes to postal address will be processed before your order ships. Please check every detail of your address before you complete your order. Once your order has been posted with the address you have listed, we accept no responsibility for packages being sent to the wrong address.

We are not able to change any details on order forms. We cannot add quantities, change sizes or combine orders. This is due to the sheer volume of orders we are  processing.

Your order will always be posted out within our usual time frame to ensure that they arrive ASAP to you, however, we can not guarantee the arrival date as once packages are with the postal system they are completely out of our control.

The postal system processes a high volume of packages at this time of year and while most orders arrive within the postal service time frame, some packages can be delayed. The weather can also delay packages. Both of these occurrences are completely out of our control. 

 

Unclaimed Packages

LEPOU accepts no responsibility for unclaimed packages. If packages are unclaimed and are returned to us we are happy to repost it once the original package returns to us however the postage fee will be required to be paid. *Please note that international packages that are returned to us can take up to 8 weeks to arrive back to us. We will not issue a refund for these packages and do not accept any responsibility if they do not arrive back to us.

Australian packages that are unclaimed incur a pick up fee for us to claim them back off Australia Post. This fee will be required to be paid as well as our flat rate postage fee of $15 before your package is resent to you.